Ethics Channel – Frequently Asked Questions
1. What is the purpose of this Ethics Channel?
The Ethics Channel is a confidential communication tool that allows employees, suppliers, partners, customers, and other stakeholders to report concerns related to potential misconduct, violations of the Code of Conduct, internal policies, or applicable laws.
You may submit a report using any of the following channels:
- Website: helloethics.com/marubenibrasil
- Toll-free phone: 0800-724-8674
- Email: mbsa-denuncia@helloethics.com
- The channel is available 24 hours a day, 7 days a week.
Reports are received and securely registered by trained specialists from Hello Ethics, an independent provider responsible for forwarding the information for proper review and handling.
2. Who operates the Ethics Channel?
This channel is operated by Hello Ethics, an independent and specialized third-party provider responsible for receiving and securely registering reports. Using an external provider reinforces confidentiality, neutrality, and trust in the reporting process.
3. Who reviews the reports?
Once a report is submitted, the information is forwarded to the appropriate Ethics or Compliance Committee within Marubeni Brasil. This committee evaluates the information and determines whether additional clarification or investigation is necessary.
4. Can I submit a report anonymously?
Yes. Reports may be submitted anonymously or with identification.
- Anonymous reporting is fully supported.
- Identifying yourself may allow investigators to request additional information.
- Regardless of your choice, confidentiality is maintained.
5. Will my identity remain confidential?
Yes. The reporting process is designed to protect the confidentiality of the reporting individual. If you choose anonymity, no attempt will be made to identify you.
6. Is retaliation prohibited?
Marubeni Brasil strictly prohibits retaliation against anyone who reports a concern in good faith. Protection applies even if the reported situation is not confirmed after review.
7. Why is it important to report concerns?
Misconduct can negatively affect the workplace environment, employee safety, organizational integrity, and corporate reputation. Reporting concerns helps the organization identify and address potential risks.
8. What types of situations can be reported?
You may report situations such as:
- Fraud or financial irregularities
- Corruption or bribery
- Harassment or discrimination
- Abuse of authority
- Misuse of company resources
- Confidential information leaks
- Health and safety concerns
- Other unethical or illegal conduct
9. Do I need proof before submitting a report?
No. Reports should be submitted whenever you have a reasonable belief that misconduct may have occurred.
- You are not required to investigate the situation yourself.
- If available, supporting evidence may be attached.
10. Should I submit the same report multiple times?
No. Please submit the report only once for the same situation.
11. Can I submit a report from home?
Yes. The Ethics Channel can be accessed from any location with internet access. You may also submit information by email at mbsa-denuncia@helloethics.com .
12. How can I follow up on my report?
After submitting your report, you will receive a protocol number.
- Use the protocol to check the status of your report.
- Additional information may be requested through the same protocol.
Please keep your protocol number in a safe place. If it is lost, it cannot be recovered.