• Who receives the reports made on the Metalfrio Ethics Channel?

    All reports made on this channel or email metalfrio@helloethics.com are received and logged by Hello Ethics, an independent and specialized company hired to perform this activity.

  • Why isn't Metalfrio the one who gets the initial reports?

    Outsourcing the anonymous registration service by hiring Hello Ethics, demonstrates that the organization is truly concerned with establishing an environment that promotes and encourages honesty and ethical behavior of all its employees and collaborators, at all hierarchical levels.

  • Is there any chance the whistleblower is identified when making a report on the Metalfrio Ethics Channel?

    IIf you have chosen to identify yourself in a report, access to your name will be unique to the members of the Ethics Commitee, who may contact you to obtain more information and clarify doubts, making the process richer analysis and with possibilities of a more reliable. In addition, you will also be able to make complaints anonymous, if you do not wish to identify yourself.

  • Can I suffer reprisals for reporting in good faith?

    The Metalfrio will restrain retaliatory action against the employee who indicates a legitimate concern or issues of noncompliance with the Xcelis' Code of Conduct. If you feel that you may be suffering any kind of retaliation, you can use this channel to report the facts.

  • Why should I report it?

    A deviation of conduct can affect the climate in the environment organisational, motivation, productivity, quality of the products, the image of the institution, the results financial and, finally, the ability to generate employment and income.

  • I should tell my colleagues that I made a complaint in Reporting Metalfrio Ethics Channel?

    If you decide to raise a complaint, you should not comment about it with anyone, not even your closest colleagues.

  • How many times should I report the same occurrence?

    If you are reporting an actual or potential situation, just do it once.

  • Can I raise my report at home?

    Yes, you can access the Metalfrio Ethics Channel Portal (www.helloethics.com/xcelis) from home or any other location with internet access. In addition, you can also express yourself through e-mail xcelis@helloethics.com.