Metalfrio is committed to the highest standards of integrity, quality, ethics, partnership, and respect in all its relationships.
Through the Metalfrio Whistleblowing Channel tool, you can submit reports, suggestions, compliments, and clear your doubts. All reports registered in this channel are confidential and can be made anonymously. The Metalfrio Whistleblowing Channel values non-retaliation against those who report occurrences they are aware of in good faith.
This tool allows for the collection and handling of information from employees, customers, suppliers, or partners that help the company with reports regarding violations of the Code of Ethics and Conduct, Metalfrio's Internal Policies, or current legislation.
In addition to this Channel, you can also use telephone resources via 0800-200-3563 from Monday to Friday, 7 AM to 7 PM, with operator service. After 7 PM, on Saturdays, Sundays, and holidays, you can leave a recorded message or send an email to metalfrio@helloethics.com. It is also possible to use our Whatsapp.
For other matters related to products and customer service, please contact "Fale Conosco" (Contact Us) at 0800-702-0052, email lifecycle@metalfrio.com.br, or via https://www.metalfrio.com.br/servicos-e-suporte .
If you already have an open protocol, use this link to track the status of your report registration.
Access InquiryReport behavior or situations that violate the Code of Conduct, Metalfrio's Internal Policies, or current legislation.
Register Report