Through Vila 11’s Whistleblowing Channel tool you’ll be able to make complaints, suggestions, compliments and ask your questions. All reports recorded on this channel are confidential and may be made anonymously.
The Vila 11 Whistleblowing Channel values the non-retaliation of those who, in good faith, report occurrences of which they are aware. However, complaints of bad faith will be investigated and punished.
This tool allows collecting and processing information from employees, customers, suppliers, investors and/or any other interested party that helps the company with reports on violations of the Code of Ethics and Conduct, Internal Policies or current legislation.
In addition to this Channel, you can also use telephone resources through 0800 591 2074 from Monday to Friday from 7 am to 7 pm with service by operators. After 7 pm, Saturdays, Sundays and holidays you can leave a recorded message or send an email to denuncias.vila11@helloethics.com.
Another option available is the Chatbot Whatsapp easy, anonymous and safe.
For other matters related to products and customer service, please visit our website: https://www.vila11.com.br.
By using this channel you will be agreeing to the items above.
For more information on the use of your data, please consult our Data Protection Policy
Report any situation related to non-compliance with the code of conduct Vila 11's internal policies and/or current legislation.
If you don't want to, there's no problem! We won't collect personal information or cookies.
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